At 7th Angle , we want you to be completely satisfied with your LED lighting purchase. If something isn’t right, we’re here to help.

This policy applies to all products purchased directly from our website. Please read it carefully before making a return.

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Quick Summary

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1. Change of Mind Returns (Non-Faulty)

Changed your mind? No problem. You may return most products for a refund within 30 days of receiving your order.

1.1 Eligibility Conditions

To be eligible for a change-of-mind return:

• ✅ Product must be unused and uninstalled

• ✅ LED strips must be uncut – cutting the strip at cut lines voids eligibility

• ✅ Product must be in original packaging (damaged packaging is OK as long as product is protected)

• ✅ All accessories, cables, remotes, and manuals must be included

• ✅ You must provide proof of purchase (order number or email)

1.2 Non-Returnable Items (Change of Mind)

The following items cannot be returned for change of mind:

1.3 How to Initiate a Change of Mind Return

1. Contact us at returns@yourstore.com within 30 days of delivery with:

   • Your order number

   • The product(s) you wish to return

   • Reason for return

2. We will send you a Return Authorization (RA) number and return instructions within 2 business days.

3. Pack the product securely in its original packaging (or suitable alternative).

4. Write your RA number clearly on the outside of the package.

5. Ship the item to the address provided (at your own cost).

6. Once received and inspected, we will process your refund within 5-7 business days.

1.4 Return Shipping Costs (Change of Mind)

• Buyer pays return shipping – we recommend using a tracked service.

• Original shipping fees are non-refundable.

• If you received free shipping on your order, the actual cost of shipping (which we paid) will be deducted from your refund.

1.5 Restocking Fee

A restocking fee may apply in the following cases:

1.6 Refund Timeline (Change of Mind)

Total estimated time: 15-30 days from when you ship.

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2. Damaged in Transit

Despite our careful packaging, sometimes packages are mishandled during shipping.

2.1 What to Do

1. Inspect your package immediately upon delivery.

2. If you notice visible damage to the outer box, take photos before opening.

3. Open the package and inspect the product(s).

4. If the product is damaged, take clear photos showing the damage.

2.2 Time Limit

You must contact us within 48 hours of delivery.

We cannot process damage claims after 48 hours, as we cannot verify whether the damage occurred during shipping or after delivery.

2.3 What We Will Do

2.4 How to File a Damage Claim

Email damage@yourstore.com within 48 hours with:

• Your order number

• Photos of the damaged outer packaging

• Photos of the damaged product (close-up and full view)

• A brief description of the issue

We will respond within 1 business day.

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3. Faulty / Defective Products

Products covered by our 2-year warranty that develop faults during normal use.

3.1 What Qualifies as a Fault?

3.2 What is NOT Covered (Misuse / Wear)

3.3 How to File a Warranty Claim

1. Contact us at warranty@yourstore.com with:

   • Your order number

   • Product name and quantity

   • Description of the fault

   • A short video showing the issue (very helpful for diagnosis)

2. We may ask you to perform basic troubleshooting (check connections, try a different power supply, etc.).

3. If the product is confirmed faulty, we will offer one of:

   • Replacement shipped to you at no cost

   • Full refund (including original shipping)

   • Store credit (with a 10% bonus)

4. We may request the faulty product to be returned for inspection. If so, we will provide a prepaid return label.

3.4 Return Shipping for Warranty Claims

• If we request the product back: We pay for return shipping (prepaid label provided).

• If we do not request the product back: keep it or dispose of it responsibly.

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4. Wrong Item Sent

If you received a different product than what you ordered:

4.1 What to Do

1. Do not open or use the product if possible.

2. Contact us within 14 days of delivery.

3. Provide your order number and a photo of the item you received.

4.2 What We Will Do

• We will send you a prepaid return label for the wrong item.

• Once the wrong item is on its way back, we will ship the correct item (at no cost to you).

• If the correct item is out of stock, you may choose a refund or store credit.

4.3 Timing

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5. Missing Items

If your package arrives with items missing:

5.1 Check First

• Check inside all packaging – small items (connectors, remotes) can get stuck in corners.

• Check your order confirmation email – some items may ship separately.

• Check your tracking – multiple boxes may arrive at different times.

5.2 Contact Us

Email missing@yourstore.com within 7 days of delivery with:

• Your order number

• A photo of everything you received (laid out)

• A list of what is missing

5.3 What We Will Do

• If the item is in stock: We will ship it immediately at no cost.

• If the item is out of stock: We will offer a refund for the missing item.

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6. International Returns (Outside Your Home Country)

Returns from outside the country where you purchased are more complex. Please read carefully.

6.1 Change of Mind (International)

• We do not accept change-of-mind returns from international customers due to high return shipping costs.

• Please double-check product specifications before ordering.

6.2 Faulty / Damaged (International)

• We honor warranty claims for international customers.

• For small, lightweight items (controllers, connectors, strips under 1m), we may send a replacement without requiring return.

• For large or heavy items (full reels, cabinets, modules), we may request the item be returned. We will provide a return shipping label or reimburse reasonable return shipping costs (up to the original shipping fee paid).

6.3 Customs & Duties on Returns

• For international returns, customs fees on the return shipment are your responsibility.

• We cannot mark return packages as “gift” or “commercial sample” – this is illegal.

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7. How to Prepare Your Return

Follow these steps for a smooth return process:

Step 1: Get Authorization

Never send a return without a Return Authorization (RA) number. Unauthorized returns will be refused.

Step 2: Pack Securely

• Use the original packaging if possible.

• For LED strips, re-roll them loosely (not tight coils).

• For modules/panels, use bubble wrap to protect corners.

• Include all accessories, cables, and manuals.

Step 3: Label Clearly

Write your RA number on the outside of the package. Do not write on the product box directly – use a shipping label or tape.

Step 4: Use Tracked Shipping

We recommend using a tracked shipping service. We are not responsible for returns lost in transit.

Step 5: Keep Proof

Save your tracking number and shipping receipt until your refund is processed.

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8. Refund Methods & Timing

8.1 How Refunds Are Issued

8.2 Refund Amount Calculation

8.3 Refund Processing Times

We will email you when your refund has been processed.

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9. Exchanges

We process exchanges as two separate transactions:

1. Return the original item for a refund (following the return policy above)

2. Place a new order for the item you want

We do not offer direct exchanges except for warranty replacements of identical products.

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10. Order Cancellations

10.1 Before Processing

If you cancel your order before it has been processed (typically within 1-2 hours of placing it), we will issue a full refund at no cost.

10.2 After Processing (Not Yet Shipped)

If your order has been processed but not yet shipped, we can cancel it for a full refund. A small processing fee ($2-5) may apply.

10.3 After Shipping

Once shipped, our standard return policy applies. You may return the item (at your cost) for a refund once it arrives.

10.4 How to Cancel

Email cancel@yourstore.com immediately with your order number. We will confirm cancellation within 2 business hours (during business days).

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11. Return Address

Please do not send returns without a Return Authorization number.

Once you have an RA number, ship your return to:

[Your Store Name] Returns Department
[Your Warehouse / Return Address Line 1]
[Address Line 2 (if needed)]
[City, State/Province, Postal Code]
[Country]

RA number must be clearly written on the package.

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12. Contact Information for Returns

Please include your order number in every email.

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13. Policy Exceptions & Discretion

We understand that every situation is unique. If you have an unusual circumstance not covered by this policy, please contact us.

We reserve the right to make exceptions at our sole discretion, including but not limited to:

• Extending return windows for holiday orders (e.g., Christmas)

• Waiving restocking fees for loyal customers

• Offering replacement parts instead of full returns

We want you to be happy. Talk to us.

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14. Policy Updates

We may update this Returns & Refunds Policy from time to time.

• The latest version will always be posted on this page

• The “Last Updated” date indicates when changes were made

• Changes apply to orders placed after the effective date

Last Updated: April 2026

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Summary – Quick Reference Card

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Questions? Contact us before starting your return – we’re here to help.

Thank you for shopping at Jamshed Soori .