Thank you for shopping with us! We want to make sure you receive your LED products as quickly and safely as possible. Please read our shipping and delivery policies below.

---

1. Processing Time

• All orders are processed within 1-3 business days (Monday–Friday, excluding public holidays).

• Orders placed on weekends or holidays will begin processing the next business day.

• You will receive an email confirmation with tracking information once your order has shipped.

*Note: During peak seasons (e.g., Black Friday, Christmas, Chinese New Year), processing may take 3-5 business days.*

---

2. Shipping Destinations & Carriers

We currently ship to the following regions:

If your country is not listed at checkout, please contact us — we may still be able to ship to you.

---

3. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.

Delivery times are estimates and may vary due to customs, weather, or carrier delays.

---

4. Order Tracking

Once your order ships, you will receive:

• A shipping confirmation email with a tracking number

• A link to track your package directly on the carrier’s website

You can also track your order in your account dashboard under My Account → Orders.

---

5. Customs, Duties & Taxes (International Orders)

For customers outside the United Kingdom:

• Import duties, taxes, and customs fees are not included in our prices.

• These charges are the buyer’s responsibility and are collected by your local customs office upon delivery.

• We are required by law to declare the full value of the package on customs forms.

• We cannot predict what customs fees may apply — please check with your local customs office before ordering.

UK and EU customers: VAT is included in the price where applicable.

---

6. Shipping Restrictions

Some products have special shipping restrictions:

We will contact you if your order requires special arrangements.

---

7. Lost, Damaged, or Delayed Shipments

Damaged in transit:

• Inspect your package immediately upon delivery.

• If you notice visible damage, take photos before opening.

• Contact us within 48 hours of delivery at [your email] with photos and your order number.

• We will arrange a replacement or refund as quickly as possible.

Lost packages:

• If tracking shows “delivered” but you have not received your order, please check with neighbors or your local post office first.

• If still missing, contact us within 7 days of the “delivered” status.

Delayed shipments:

• We cannot refund shipping costs for carrier-related delays (weather, customs, peak season).

• However, we will help you track your package and file claims if necessary.

---

8. International Shipping Timing Estimates (Examples)

These are estimates — actual delivery times may vary.

---

9. PO Boxes & APO Addresses

---

10. Split Shipments

If you order multiple items, they may arrive in separate packages and at different times (especially if ordered from different warehouses).

You will receive a separate tracking number for each package.

---

11. Click & Collect (If applicable)

Do you have a physical location? Add this section:

Local Pickup (by appointment)

If you are local to [your city], you may select Local Pickup at checkout.

• Pickup location: [your address]

• Available: Monday–Friday, 10am – 4pm (by appointment)

• You will receive an email when your order is ready for pickup

• Please bring your order confirmation and a photo ID

---

12. Questions About Shipping?

If you have any questions about shipping, delivery, or tracking:

📧 Email us: shipping@yourstore.com
💬 Live chat: Available Monday–Friday, 9am–5pm GMT
📞 Phone: [your phone number]

We respond to all shipping inquiries within 24 business hours.

---

Summary Table – Quick Reference

---

Last updated: April 2026

Policies subject to change without notice. Please check this page before placing your order.